Refund Policy

We aim to process refunds in a fair and efficient manner.

Eligibility

Customers have up to 30 days after receiving their order to request a refund.

To initiate a request, please contact our support team at:
support@client-group.com

After contacting support, you will receive a form to complete with the necessary details regarding your refund request, allowing us to correctly confirm your payment information and identify which products you wish to be refunded.

Returns Process

Items must be returned to our warehouse in São Paulo, Brazil.
Customers are responsible for the return shipping costs.
All returned items are inspected upon arrival.

Once the return has been shipped, customers only need to provide valid proof of postage.
After receiving this proof, the refund will be processed immediately — there is no need to wait for the item to arrive at our warehouse.

Refund Method

Refunds are issued to the original payment method used at checkout (PayPal or credit card).
Original shipping fees are non-refundable.

Processing Time

After receiving valid proof of return shipment, the refund will be processed immediately in our system.

The time for the funds to appear may vary between 5–10 business days, depending on your bank or card provider.