📦 Order Status
Orders are processed within 1–3 business days. Estimated delivery time is 5–20 business days. Once your order has been dispatched, you will receive your shipping confirmation and tracking details by email.
Contact
Customer Support
Questions about your order, a return, an exchange or a refund? We’re here to help.
📧 support@client-group.com
🔁 Returns & Exchanges
To request a return or exchange, please contact support@client-group.com. You will be directed to the appropriate channel and receive a separate form for each product you wish to return or exchange.
💳 Refunds
Refunds can be requested within 30 days of delivery. Once the return has been shipped, simply send us proof of postage and your refund will be processed immediately in our system.
Frequently Asked Questions (FAQ)
How long do processing and delivery take?
Orders are processed within 1–3 business days. Estimated delivery time is 5–20 business days. Delivery times are estimates and may vary depending on local logistics or courier delays.
How do I start a return or exchange?
Please contact us at support@client-group.com. You will then be directed to the appropriate channel, either for an exchange or for a return with refund. After that, you will receive the required form and return instructions.
Do I need to complete a form?
Yes. A separate form must be completed for each product you wish to return or exchange, so we can correctly identify the item and process your request.
Where should returns and exchanges be sent?
All returns and exchanges must be sent to our warehouse in São Paulo, Brazil.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once your return has been shipped, simply send us valid proof of postage. Your refund will then be processed immediately in our system. The time for the funds to appear may vary between 5–10 business days, depending on your bank or card provider.
How can I contact support?
Please write to support@client-group.com and include your full name and order number so we can assist you faster.